You can return us back an item (exclusively bought on our website or within 30 days of receipt of shipment, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return us a product please follow the procedure below:

  • Login to your account and click here and select the order you want to return (if you've bought as guest, please click on the link ''follow your order process here'' in the order confirm received by mail- text us if you've lost the mail-)
  • Select the item and the reason of the return
  • Write us in the notes the name and the size of the product you want to receive, or ask for the refund with coupon or charge back. If you've received a different item click here
  • Click SEND


Download the return form in PDF, print and insert it in the package to be post to the following address:

Bonprix srl - c / o WAREHOUSE

Via Adua n.33

Valdengo (BI) - 13855


delivery times 8-13 / 14-17


We suggest our customers to send with a tracked shipment service like TNT, SGT, UPS, DHL, EUROEXPRESS, FEDEX or other couriers (just ask for it at any service). If the shipment is not tracked and the package will be lost - unfortunately - we won't be able to proceed with the exchange or with the refund. 



In this case, the shipping cost will be at at your own expense. Once we will receive your return, we will refund or send you the exchange (exchange shipping costs will be at our own expense).

 For further informations mail us to [email protected] or whatsapp +39 3938979738 (Mon-Fri 9:30-13:00/14:00-18:30)